Terms of Service

These Terms of Service ("Terms") govern use of the Ventaara platform — our construction and real-estate project-management service, including its web application, AI assistant (Tara), portals, APIs, and related services (together, the "Service"), operated by Ventaara ("Ventaara," "we," "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you agree on that company's behalf and represent that you have authority to do so.

1. Accounts and workspaces

A "workspace" is a company account on the Service. The company that owns a workspace controls it: its administrators decide who may join, what roles and permissions members hold, and what is shared outside the workspace. You are responsible for keeping your credentials confidential and for activity under your account. You must provide accurate account information and be at least 16 years old. The Service is intended for business use.

2. Subscriptions, billing, and credits

Paid plans are billed in advance on a flat monthly or annual basis and renew automatically until cancelled. Plan tiers differ by enabled workspaces, included platform credits, and storage. Usage beyond included credits may incur metered charges at the rates shown in your billing settings. Payments are handled by a PCI-compliant payment processor. Except where required by law, fees are non-refundable; cancelling stops future renewals and your plan runs through the paid period. We may change pricing with at least 30 days' notice, effective at your next renewal. You are responsible for applicable taxes.

3. Your content

You and your workspace own the content you put into the Service — projects, documents, drawings, photos, financial records, messages, and everything else ("Customer Content"). You grant Ventaara a limited license to host, process, transmit, and display Customer Content solely to provide and secure the Service. We never sell Customer Content and never use it to train AI or large language models. You are responsible for having the rights to the content you upload and for its legality.

4. Sharing between companies

The Service lets a workspace share specific records, modules, or portals with other companies (for example a GC sharing pay applications with an owner's rep). What you share is visible to the recipient according to the share's scope, and copies a recipient lawfully saves to their own workspace remain theirs. Review shares before granting them; Ventaara is not responsible for what a recipient does with content you chose to share.

5. AI features

AI features may be enabled or disabled per project by workspace administrators. Where AI features propose actions (creating records, sending messages), they execute only after a user confirms.

6. Electronic signatures

The Service includes electronic signing under the U.S. ESIGN Act and UETA. By signing electronically you consent to conduct the transaction electronically and agree your electronic signature is the legal equivalent of your handwritten signature. Signature records include an audit trail; verification is available at the link printed on signed documents.

7. Acceptable use

You agree not to, and not to attempt to:

• access data, workspaces, projects, or records you are not authorized to access, or probe, test, or circumvent the Service's permission system, tenant boundaries, or other security controls;
• use another person's credentials, or make repeated failed sign-in attempts against accounts that are not yours;
• interfere with the Service's operation, including scraping at disruptive volume, introducing malware, or overloading infrastructure;
• use the Service to store or transmit unlawful content, to infringe others' rights, or to send spam;
• resell, sublicense, or white-label the Service except under a written agreement with Ventaara;
• reverse-engineer the Service except where the law permits it notwithstanding this term.

8. Security monitoring and enforcement

The Service logs security-relevant events — such as failed sign-ins and requests denied by the permission system — and automated rules may flag patterns that suggest attempts to circumvent access controls. Authorized Ventaara personnel may review flagged event metadata, and we may notify a workspace's administrators about confirmed concerns involving that workspace's own accounts. This monitoring covers event metadata only; the contents of your messages, files, and records are not monitored. Details are in the Privacy Policy.

We may suspend or restrict an account, or an entire workspace, that we reasonably believe is violating Section 7, compromising the security of the Service, or endangering other customers — with notice where practicable. We will restore access when the issue is resolved.

9. Third-party services

The Service integrates with third-party services you may connect (for example QuickBooks Online, Box, Google or Microsoft sign-in, LinkedIn, calendar providers). Your use of a third-party service is governed by its own terms, and we are not responsible for third-party services. Disconnecting an integration stops future syncing but does not retroactively remove data already exchanged.

10. Term, termination, and data export

You may stop using the Service and cancel at any time. We may suspend or terminate accounts as described in Section 8, or for non-payment after notice. Workspace administrators may export their Customer Content at any time, including during the 90 days after a workspace closes, after which content is deleted as described in the Privacy Policy.

11. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Ventaara disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Ventaara does not warrant that the Service will be uninterrupted or error-free, or that AI output, calculated deadlines, financial computations, or generated documents are accurate or suitable for your purposes without independent review.

12. Limitation of liability

To the fullest extent permitted by law, Ventaara will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from or related to the Service. Ventaara's total liability for all claims in any 12-month period is limited to the amounts you paid for the Service in that period. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You will defend and indemnify Ventaara against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law rules. The parties will first attempt in good faith to resolve any dispute informally by contacting each other; either party may then bring the dispute in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

15. Changes to these Terms

We may update these Terms. For material changes we will notify workspace administrators by email or in-app notice at least 14 days before they take effect; continued use after the effective date constitutes acceptance. The "Last updated" date above always reflects the current version.

16. Contact

Questions about these Terms: legal@ventaara.app.